In light of this, Kaenan Hertz, Customer Experience Leader at Ernst & Young LLP, will prepare wealth and asset managers for the challenges ahead by explaining:
How asset management firms can innovate in an age of increasing financial regulation
Why better customer experience is integral to the future of the industry
Which technologies should be used to facilitate superior client experiences and reporting
According to PWC’s recent ‘Asset Management 2020: A Brave New World’ report, the industry stands on the edge of a number of fundamental shifts that means the way in which many firms operate in 2020, will be significantly different compared with today.
The demand for a seamless and tailored customer experience necessitates the need for technological innovation within wealth and asset management. However, most firms have afforded themselves little time to bring the future into focus.